• Understanding your Skills, Interest, Personalities & Values/Self-Awareness
• Defining your career objectives (6m 53s)
• Self-reflecting on your strengths, motivators, and more  (13m 52s)
  
  • Evaluating Your Current Career (Assignment)

• Communication
  • Quiz OPTIONAL

Attitude Overview

Learn how to work best on a team. Explore the key characteristics of exemplary team members and find out how you can adopt these behaviors to become a more valuable collaborator.

Instructions

*Must be logged into LinkedIn Learning Account

1. Watch Individual LinkedIn Learning Videos

• Anchor your workplace attitude (2m 40s)
  • Attitude Anchors Handout

• Choose your attitude (3m 7s)

• Essentials in an employee: The Right Attitude (2m 10s)

• The impact of your attitude and interactions (4m 21s) 

• Ideal teammates have a positive attitude (3m 24s) 

Assignment

1. What are some of your “Maintenance Anchors”? These are things in your daily life that can help you maintain a positive mood.

2. What are some of your “Repair Anchors”? These are things that can help you repair a bad mood.

3. Identify your “Why”. Write down 3 non-negotiable goals (personal or work related), with 3 specific action items that will help you meet your goals.

4. Tell me about a time when your attitude affected a relationship, your approach, or your ability to complete a task for work and/or school and what changed your approach to get the task completed?

SUBMIT ASSIGNMENT HERE

• • • Attitude Assignment
• Collaboration
• Assignment 

• 

  Big Interview Fast Track Program- Review Instructions

  *You must be logged into your Big Interview account.

  Big Interview Password: MCOE@ROP#1c

  Watch Big Interview “Fast Track Program ” Videos

  16 Videos

  1. Introduction
  2. Best Practices
  3. Types of Interviews
  4. Type of Interviewers
  5. Answering Inappropriate Questions
  6. What to Wear
  7. Mastering Nonverbal Communication
  8. Analyzing Job Descriptions
  9. Tell Me About Yourself
  10. Why Do You Want To Work Here?
  11. Behavioral Questions
  12. Talking About Strengths
  13. Talking About Weaknesses
  14. Where Do You See Yourself in 5 Years?
  15. Salary Questions
  16. Questions to Ask
   

  Take TEST: “Fast Track” Interviewing Training Comprehension Test

  Pass with a 70% or higher

  Submit Certification

Instructions

*You must be logged into your Big Interview account.

Watch Big Interview “Fast Track Program ” Videos

16 Videos

1. Introduction
2. Best Practices
3. Types of Interviews
4. Type of Interviewers
5. Answering Inappropriate Questions
6. What to Wear
7. Mastering Nonverbal Communication
8. Analyzing Job Descriptions
9. Tell Me About Yourself
10. Why Do You Want To Work Here?
11. Behavioral Questions
12. Talking About Strengths
13. Talking About Weaknesses
14. Where Do You See Yourself in 5 Years?
15. Salary Questions
16. Questions to Ask

 

Take TEST: “Fast Track” Interviewing Training Comprehension Test

Pass with a 70% or higher

Submit Certification

Taco Bell

• • Careers Page (Merced)
  • Taco Bell Information and Interview

McDonalds 

• • Careers Page
  • Careers in Merced
  • McDonald’s Information and Interview

• Leadership (Transformational Leadership Handout)

Quiz/Assignment

Overview

Part 1

Every minute counts when you’re on the clock. Learn how to make the most of your time at work and get more done. In this short LinkedIn Learning course, coach Todd Dewett shares time management tips that help everyone from busy executives to brand-new employees get more productivity out of the busy work day. Learn how to embrace the 80/20 rule, find your “Einstein” window, and broadcast your availability. Todd also explains how to scrutinize your workload to make sure you’re spending time on tasks that matter. These concise tips provide simple ways to transform your entire schedule, enabling better focus, clarity, and productivity throughout your day.

Part 2

In his book, 15 Secrets Successful People Know About Time Management, Kevin Kruse—New York Times best-selling author and award-winning entrepreneur—combines his skills as a CEO and a journalist to search for common bonds of success by surveying people of great accomplishment. The billionaires, entrepreneurs, and Olympians he interviewed all said that they make the most of every minute, at work and at play. All high achievers regard time as an asset more valuable than money—and they spend every minute wisely. In this audio-only summary of his book, created by getAbstract, you can learn how top achievers manage their time, and why they emphasize the need for rest, exercise, and even fun. Discover how this practical advice can help you become more efficient and more successful.

 

Instructions

*Must be logged into LinkedIn Learning

1. Watch LinkedIn Learning Video and Audio.

• Proven Tips for Managing Your Time (16m)
• 15 Secrets Successful People Know about Time Management (Audio 8m 26s)

2. Submit your Certificate of Completion using the Submit Assignment button above.

Initiative Overview

What is initiative? When individuals show initiative, they do things without being told. They find out what they need to know, identify and take advantage of opportunities that others let pass by. They act, instead of react.

Instructions

1. Watch: What is Initiative (2m 22s)

2. Watch Individual LinkedIn Learning Videos

*Must be logged into LinkedIn Learning Account

• Start by taking initiative (3m 42s)

3. Watch: Success at Work – TAKING THE INITIATIVE AT WORK (3m 58s) 

Assignments

1. Give an example when you took the initiative at school and/or work. What was the situation and the setting? Were you in a group or did you move forward as an individual? What were the outcomes or results?

2. What are consequences if individuals are passive and/or reactive in the workforce?

3. What are potential rewards you may benefit when you take the initiative at work?

Submit Assignment Here 

• Initiative Assignment

Customer Service OVERVIEW

Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this LinkedIn Learning course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

Learning objectives

• Explore how you can use customer surveys to build rapport.
• Name three ways you can use active listening to serve your customers more effectively.
• Identify the different types of needs that must be addressed in order to solve problems.
• Explain the benefits of taking ownership of a problem.
• Define “preemptive acknowledgment” and recognize its impact on customer service.
• List three types of attitude anchors and explain their differences.

INSTRUCTIONS

*Must be logged into LinkedIn Learning Account

1. Watch the LinkedIn Learning Course Videos

• Customer Service Foundations (1h 22m)

2. After completion of the entire course: “Start Exam”

3. Submit Certificate of Completion using the above submit assignment button.

• Critical Thinking/Problem Solving
  • Quiz