Overview

Learn how to work best on a team. Explore the key characteristics of exemplary team members and find out how you can adopt these behaviors to become a more valuable collaborator.

Instructions

*Must be logged into LinkedIn Learning Account

1. Watch Individual LinkedIn Learning Videos

• Anchor your workplace attitude (2m 40s)
  • Attitude Anchors Handout
• Choose your attitude (3m 7s)
• Essentials in an employee: The Right Attitude (2m 10s)
• The impact of your attitude and interactions (4m 21s)
• Ideal teammates have a positive attitude(3m 24s)

Assignment

1. What are some of your “Maintenance Anchors”? These are things in your daily life that can help you maintain a positive mood.

2. What are some of your “Repair Anchors”? These are things that can help you repair a bad mood.

3. Identify your “Why”. Write down 3 non-negotiable goals (personal or work related), with 3 specific action items that will help you meet your goals.

4. Tell me about a time when your attitude affected a relationship, your approach, or your ability to complete a task for work and/or school and what changed your approach to get the task completed?

SUBMIT ASSIGNMENT HERE

Overview

What is initiative? When individuals show initiative, they do things without being told. They find out what they need to know, identify and take advantage of opportunities that others let pass by. They act, instead of react.

Instructions

1. Watch: What is Initiative (2m 22s)

2. Watch Individual LinkedIn Learning Videos

*Must be logged into LinkedIn Learning Account

• Start by taking initiative (3m 42s)

3. Watch: Success at Work – TAKING THE INITIATIVE AT WORK (3m 58s)

Assignments

1. Give an example when you took the initiative at school and/or work. What was the situation and the setting? Were you in a group or did you move forward as an individual? What were the outcomes or results?

2. What are consequences if individuals are passive and/or reactive in the workforce?

3. What are potential rewards you may benefit when you take the initiative at work?

Submit Assignment Here

• Flexibility/Resilience (Self-Assessment Handout)

OVERVIEW

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this LinkedIn Learning course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She presents “The Resolution Roadmap,” a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction. A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement. In addition, she shares powerful conflict resolution techniques that can help you enhance your listening skills and reframe problems to find common ground.

Learning objectives

• Define the “Name, Blame, Claim” cycle.
• Distinguish different types of conflict styles.
• Recognize contentious tactics.
• Identify issues and needs.
• Explain how to reframe.
• Increase conflict capacity.

INSTRUCTIONS

*Must be logged into LinkedIn Learning

1. Watch the LinkedIn Learning Course Videos

Conflict Resolution Foundations (51m)

2. After completion of the entire course: “Start Exam”

3. Submit Certificate of Completion using the Start Assignment button

OVERVIEW

Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this LinkedIn Learning course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

Learning objectives

• Explore how you can use customer surveys to build rapport.
• Name three ways you can use active listening to serve your customers more effectively.
• Identify the different types of needs that must be addressed in order to solve problems.
• Explain the benefits of taking ownership of a problem.
• Define “preemptive acknowledgment” and recognize its impact on customer service.
• List three types of attitude anchors and explain their differences.

INSTRUCTIONS

*Must be logged into LinkedIn Learning Account

1. Watch the LinkedIn Learning Course Videos

• Customer Service Foundations (1h 22m)

2. After completion of the entire course: “Start Exam”

3. Submit Certificate of Completion using the above submit assignment button.

Stress Management 

Overview

Part 1

Every minute counts when you’re on the clock. Learn how to make the most of your time at work and get more done. In this short LinkedIn Learning course, coach Todd Dewett shares time management tips that help everyone from busy executives to brand-new employees get more productivity out of the busy work day. Learn how to embrace the 80/20 rule, find your “Einstein” window, and broadcast your availability. Todd also explains how to scrutinize your workload to make sure you’re spending time on tasks that matter. These concise tips provide simple ways to transform your entire schedule, enabling better focus, clarity, and productivity throughout your day.

Part 2

In his book, 15 Secrets Successful People Know About Time Management, Kevin Kruse—New York Times best-selling author and award-winning entrepreneur—combines his skills as a CEO and a journalist to search for common bonds of success by surveying people of great accomplishment. The billionaires, entrepreneurs, and Olympians he interviewed all said that they make the most of every minute, at work and at play. All high achievers regard time as an asset more valuable than money—and they spend every minute wisely. In this audio-only summary of his book, created by getAbstract, you can learn how top achievers manage their time, and why they emphasize the need for rest, exercise, and even fun. Discover how this practical advice can help you become more efficient and more successful.

Instructions

*Must be logged into LinkedIn Learning

1. Watch LinkedIn Learning Video and Audio.

• Proven Tips for Managing Your Time (16m)
• 15 Secrets Successful People Know about Time Management (Audio 8m 26s)

2. Submit your Certificate of Completion using the Submit Assignment button above.

Overview

Learn about some of the most common company values and discover the ways real-world circumstances sometimes cause them to conflict with this course designed to help you recognize, articulate, and solidify your understanding of your own company’s values and ethics. Author Paul Smith presents case studies of the kinds of dilemmas that happen in companies every day, allowing you to consider the right course of action in each scenario.

Learning objectives

• Integrity versus results
• Leadership versus discipline
• Getting results versus safety
• Discipline versus fun
• Passion for winning versus cooperation
• Transparency versus getting results
• Company interests versus employee interests
• Fairness versus integrity
• Supplier interests versus company interests
• Trust versus fairness
• Innovation versus quality
• Safety versus respecting individuals
• Customer focus versus shareholder focus

Instructions

*Must be logged into LinkedIn Learning Account

Complete the LinkedIn Learning Course: Values and Ethics: Case Studies in Action 

• Values and Ethics: Case Studies in Action (42m)

Assignments

1. Watch “Values and Ethics: Case Studies in Action” LinkedIn Learning Videos

2. After completion of the entire course: “Start Exam”

3. Submit Certificate of Completion using the above submit assignment button.

4. Choose one case study from the Case Study Discussion pdf: Chapter One, Two, Three, or Four and answer the questions for the case study of your choice. Your answers should be well thought out and in full, complete sentences. For examples of how your completed assignment should look, please refer to the Sample Answers pdf. 

• Case Study Discussion Questions  
• Sample Answers to Discussion Question  

Watch Individual LinkedIn Learning Video 

• A Simple Approach to Personal Ethics (2m 33s)
• Maximizing personal potential (2m 16s)

Overview

While we often think of creativity as an inherent trait, anyone—whether they’re an artist or an actuary—can learn how to be more creative. In this course, explore the different ways to learn creativity, and discover how to be more creative both on an individual basis and in a team setting. Instructor Drew Boyd shares a set of behaviors and techniques that can help you generate novel ideas or solutions to problems. He helps you understand the barriers to creativity, shares how to facilitate effective group sessions for a better creative output, explains how to select the best ideas, and more.

Learning objectives

• Understanding ways to learn creativity
• Understanding the barriers to creativity
• Applying the subtraction technique
• Applying the division technique
• Applying the multiplication technique
• Applying the attribute dependency theory
• Creating a creativity dream team
• Facilitating group creativity
• Selecting the best ideas

Instructions

*Must be logged into LinkedIn Learning Account

1. Watch LinkedIn Learning Course Videos

• Thinking Creatively (47m):

2. Submit Certificate of Completion using the above submit assignment button.

Creating professional connections is a valuable asset in your job search and later on when you want to advance in your field.  From reaching out to friends for job leads and being one of your references, to finding out more about a company or industry by interviewing representatives, having a large network of acquaintances can be helpful.

Watch: 

• How to Hack Networking (12:59)
• The 3 Bones of Networking for Student Success (9:18)
• An introvert’s guide to networking (12:05)

Instructions

*You must be logged into your Big Interview account.

Watch Big Interview Videos: “Networking” Videos

• Networking Part 1 of 3
• Networking Part 2 of 3
• Networking Part 3 of 3

• LinkedIn 101
• Online Presence & Portfolios

Overview

Now that you are closing in to apply for an available position. What’s the next step? How can you get an edge over the millions of other job seekers out there?

Job Searching Presentation

Watch LinkedIn Learning Videos:

• Finding Jobs You Want (2m 18s)
• Tailoring Your Approach (2m 7s)
• What If I Was Fired or Laid Off? (2m 57s)
• Reentering the Workforce (1m 58s)
• Switching Roles or Industries (2m 35s)
• Always Be Job Hunting (1m 8s)
• Mental Attitude When Job Hunting (4m 22s)

Overview

As you start looking for open positions that you have selected in your Career Action Plan, individuals can research in two ways: Identify open positions or identify companies/organizations that have the positions you have selected.

Instructions 

1. Identify open positions across multiple employers. Below are some online tools (select at least 5):

• Cal Jobs
• Career Builder
• Ed Join
• Glassdoor
• Indeed
• Job Boost on Facebook
• Merced County Community Action Agency
• Merced County Employment Opportunities
• Merced Help Wanted
• SimplyHired
• Snag
• USA Jobs
• ZipRecruiter

2. Identify companies/organizations that have the positions you selected and complete at least 2 steps below

• Visit their website to look for job opportunities (Careers, etc.) 
• Participate at Hiring Events that your potential companies/organizations attend.
• Follow their Social Media (“Like” and start building a rapport with company)
• Reach out to the company: via email, Social Media (direct message), phone call
• Stop by and show your interest in the company and potential openings. Let them guide you on how to proceed with the application process.

3. Once you have found these open positions. The next step is to research the roles, duties, minimum requirements, and expectations of each position. You will find this information in the Job Description. Identify the key words, themes, and competencies for these roles.

4. Please submit the information on three potential positions you would consider applying for and why those three positions

Overview

Researching the company you are interested in is vital information.  From knowing possible job opportunities and descriptions,  opportunities for advancement, and pay scale, and company culture.  You may be asked during your interview about what you know about the company, and any knowledge of the company you can share during your interview will show them that you have your done homework and are interested in working for them.

Instructions

Please use all the following resources to get to know a company that you have interest in. You will be sharing this information as a group during face to face class time.

1.Company website

2. Social Media (Facebook, Instagram, Twitter, etc.)

3. Glassdoor  (Visit Glassdoor.com for company culture insight, past interview questions that have been asked and pay scale for jobs.)

4. News Articles

5. Check with your networks (those who work at those places you, interview, ask questions, etc.)

6. Payscale   (Visit Payscale.com to find the pay scale for a position you would be interested in at the company of your choice.)

Instructions

*You must be logged into your Big Interview account.

Watch Big Interview Videos: “Resume & Cover Letter Writing” Videos

• Resume Writing – Structure Format – Part 1
• Resume Writing – Structure Format – Part 2
• Persuasive Resume Writing
• Resume Writing for Robots
• Resume Summary Statements Part 1
• Resume Summary Statements Part 2
• Writing Persuasive Cover Letters
• Thank-You Notes

*Must be logged into LinkedIn Learning Account

1. Watch Individual LinkedIn Learning Videos

• The application process and trends (5m 9s)
• Completing the application form (5m 3s)
• How To Apply For A Job Online (And ACTUALLY Get An Interview) (13m 35s)

Assignments

1. Create an account on EdJoin

2. Under My EdJoin, select “Print Profile”. Save information as a PDF. 

3. Submit PDF via email.

Instructions

Use the codes below to access your Interview Assignments. First, begin by reviewing the specific questions and start developing an answer for each one. Once you feel confident and are ready, record yourself through a mock interview. Afterwards, give yourself feedback and see if you can make any improvements. Through effective practice, you can become even more comfortable and confident when you communicate in an interview.

*You must be logged into your Big Interview account. Select the “Assignments” section. Copy/Paste each code to access the assignments.

Homework Assignment Codes:

1. 6c83ce
2. 348039
3. 38eec3
4. 0be17f
5. d3514e

Instructions

*You must be logged into your Big Interview account.

Watch Big Interview “Fast Track Program ” Videos

16 Videos

1. Introduction
2. Best Practices
3. Types of Interviews
4. Type of Interviewers
5. Answering Inappropriate Questions
6. What to Wear
7. Mastering Nonverbal Communication
8. Analyzing Job Descriptions
9. Tell Me About Yourself
10. Why Do You Want To Work Here?
11. Behavioral Questions
12. Talking About Strengths
13. Talking About Weaknesses
14. Where Do You See Yourself in 5 Years?
15. Salary Questions
16. Questions to Ask

Take TEST: “Fast Track” Interviewing Training Comprehension Test

Pass with a 70% or higher

Submit Certification

Instructions

*You must be logged into your Big Interview account.

Watch Big Interview “Fast Track Program ” Videos

16 Videos

1. Introduction
2. Best Practices
3. Types of Interviews
4. Type of Interviewers
5. Answering Inappropriate Questions
6. What to Wear
7. Mastering Nonverbal Communication
8. Analyzing Job Descriptions
9. Tell Me About Yourself
10. Why Do You Want To Work Here?
11. Behavioral Questions
12. Talking About Strengths
13. Talking About Weaknesses
14. Where Do You See Yourself in 5 Years?
15. Salary Questions
16. Questions to Ask

Take TEST: “Fast Track” Interviewing Training Comprehension Test

Pass with a 70% or higher

Submit Certification

Instructions

*You must be logged into your Big Interview account.

Watch Big Interview Videos “First 90 Days Curriculum“

21 Videos

1. Introduction to this Course
2. Who Needs This Course
3. Being a Detective
4. Being James Bond – Assignment Dossier
5. SWOT Analysis
6. Relationship Mapping
7. Your New Manager
8. Understanding Transition
9. Your Work Values
10. Big Picture Goals
11. Your Learning Plan
12. Dealing with Challenges
13. Managing First Impressions
14. Your Day 1 Goals
15. Asking Smart Questions
16. Your First Manager Meeting
17. Meeting Your Direct Reports
18. Getting Quick Wins
19. Day-30 Checklist
20. Day-60 Checklist
21. Day-90 Checklist

Take TEST: “First 90 Days” Comprehension Test

Pass with a 70% or higher

Submit Certification